Incident history
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Hello everyone,
Since November 2025, we’ve been working intensively behind the scenes on the future of 24fire. A lot has been accomplished during this time: existing systems have been overhauled, new ideas have been developed, and our systems have been refined step by step. Now, the next big step is approaching.
On Thursday, October 29, 2026, we’ll be migrating our systems to a fundamentally revamped technical infrastructure. The migration will begin at 8:00 a.m. and is expected to be completed around 10:00 p.m.
With this transition, we’re laying the technical foundation for the next phase of 24fire’s development. We don’t want to reveal exactly what will change as a result just yet. But we can say one thing: A lot is happening behind the scenes—and you have every reason to be excited.
Your services will continue to run as usual
First things first: Your active services will not be affected by the migration. KVM servers, Plesk web spaces, and domains will continue to run unchanged throughout the entire period.
These areas will be temporarily unavailable
During the migration, we’ll temporarily take our administrative and web systems offline. This includes, among other things, our shop, the control panel, the donation page, and other web interfaces.
During this time, product management, orders, credit top-ups, and the use of ticket support will not be available.
Your products will remain active
Product renewals will be temporarily disabled during the migration. Products that would otherwise expire during this period will, of course, remain active.
The expiration date will automatically be postponed to 24 hours after the migration is actually complete. This will give you plenty of time afterward to top up your credit and renew your products as usual.
The Beginning of Something New
For us, this migration is more than just a technical transition. It marks the completion of a long development phase and is also an important milestone for the future of 24fire.
This new foundation gives us more flexibility to continue developing 24fire over the long term, improve existing offerings, and implement new ideas. Many of these changes will be visible right away, while others will become apparent over time. We look forward to taking the next steps together with you and gradually giving you more insights into what we’ve been working on.
Until then, we ask for your patience. We’ll reveal more when the time comes.
Stay Up to Date
We’ll be posting regular updates on the migration’s progress and information about its successful completion here on our status page:
If you have any questions in the meantime, our support team is, of course, happy to assist you.
Thank you very much for your trust and patience. We’re looking forward to what’s to come!
Your 24fire Team
Affected: 24fire Shop Under maintenance Control Panel Under maintenance 24fire REST API Under maintenance -
The PHP developers have announced a security update for today, October 21, 2026, that addresses two critical vulnerabilities in PHP. We will install the updated PHP versions on our Plesk web hosting as soon as they are available.
During the update, the PHP services will be briefly restarted. This may cause brief, second-long interruptions when accessing websites. Email and databases are not affected.
The developers no longer provide security updates for PHP versions 7.4 and 8.1. We will notify affected customers separately via email about the necessary upgrade to a current PHP version.
We will update this announcement as soon as the work is complete.
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A new exploit for KVM was released <20 minutes ago. To ensure the security of our operations, we need to update the entire fleet. To do this, every KVM server will be restarted during the maintenance window.
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We are currently experiencing a technical issue with the provisioning of new servers and with new installations of existing servers. The NVMe hard drive is not being set to the correct size specified in the order. If an additional HDD was ordered, it is currently not being added to the server.
We are already working intensively to investigate the issue. To prevent further faulty deployments, we have temporarily disabled new orders in the shop.
As far as we know, existing servers that are not being reinstalled are not affected. We recommend that you refrain from performing any new installations until the issue is resolved.
If you are affected, we ask for your patience. We will keep you updated on the resolution and next steps here on the status page.
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Starting this morning at 11:54 a.m., we experienced issues with the ordering process. Initially, affected orders could not be created at all—users were not redirected to the payment provider. Later on, while payment was possible, the orders were not processed.
The issue has been resolved, and all affected orders have been processed retroactively.
If you still notice that an order is missing, please create a ticket in our customer portal—we will address it immediately.
We apologize for the inconvenience.
Affected: 24fire Shop Partial outage Control Panel Partial outage -
Due to a new CVE affecting nested virtualized VMs, we are disabling this CPU flag on all VMs where it is enabled and restarting the services.
We do not plan to re-enable it due to the current frequency of new escape-to-host CVEs.
We are now beginning the VM reboots.
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Maintenance Scheduled Maintenance: Motherboard Replacement for AMD EPYC 5th Gen Host System (EPYC-501) Completed
The replacement motherboard from ASRock has arrived. On Saturday, we will replace the defective motherboard in the EPYC-501 host system, thereby resolving the cause of the recurring reboots and “fatal hardware error” crashes that have occurred recently.
Timeframe: Saturday, August 1, 2026, 2:00 p.m. – 3:00 p.m.
Impact: All virtual servers on this host system will be shut down for the duration of the maintenance and will be unavailable. Data and configurations will be fully preserved—there will be no migration or reinstallation. Once the work is complete, we will automatically restart all systems.
We’ll keep you updated on the progress here on the status page and will notify you as soon as the maintenance is complete. Thank you for your patience over the past few days.
Affected: Host System - AMD EPYC 5th Gen Under maintenance -
Due to a hardware defect on the motherboard, this system is currently unstable and reboots intermittently. We are already in contact with our dealer. Whenever the system shuts down, we restart it immediately. We realize this isn't a clean solution, but we have to wait for our dealer to resolve the issue.
Affected: Host System - AMD EPYC 5th Gen Partial outage